Our FAQs
Frequently Asked Questions
What is Berberedesign.com?
Berberedesign.com is an online store specializing in authentic Moroccan rugs, poufs, pillows, and blankets. We offer a wide selection of beautifully handcrafted products directly sourced from Morocco.
Do you have a physical store where I can see the products in person?
We operate exclusively as an online store. However, we strive to provide detailed product descriptions, high-quality images, and accurate measurements to help you make informed purchasing decisions.
How can I determine the size of a Moroccan rug before buying?
Each rug listing on our website includes dimensions. You can measure the area where you plan to place the rug and compare it with the provided measurements to ensure a proper fit.
Are the products on Berberedesign.com handmade?
Yes, all our products, including Moroccan rugs, poufs, pillows, and blankets, are meticulously handcrafted by skilled artisans in Morocco. Each piece is made with great attention to detail and reflects the rich traditions of Moroccan craftsmanship.
Are the Moroccan rugs on your website authentic?
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Absolutely! We take pride in offering only authentic Moroccan rugs. We work closely with local artisans and cooperatives in Morocco to ensure that our rugs are made using traditional techniques and high-quality materials. You can trust that the rugs you purchase from us are genuine Moroccan treasures.
Are the Moroccan rugs suitable for high-traffic areas?
Yes, our Moroccan rugs are crafted with durability in mind. However, it’s important to consider the rug’s specific design and materials to determine its suitability for high-traffic areas.
What payment methods do you accept?
We accept various payment methods, including major Debit, credit cards (Visa, Mastercard, American Express), and PayPal, if needed we will provide other secure online payment platforms.
Is my payment information secure on your website?
Yes, we take the security of your payment information seriously. Our website uses secure encryption protocols to protect your data during the checkout process.
Do you offer installment payment options?
Currently, we do not offer installment payment options. All orders must be paid in full at the time of purchase.
How can I track the status of my order?
Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment on the respective carrier’s website.
Can I modify or cancel my order after it has been placed?
We strive to process orders quickly, but if you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be modified or canceled.
What is your return policy?
If you are not satisfied with your purchase, you may return it within 30 days of delivery for a refund or exchange. Please refer to our Returns and Exchanges page for detailed instructions on how to initiate a return.
Do I need to pay for return shipping?
In most cases, the customer is responsible for the cost of return shipping. However, if the return is due to an error on our part or if the item is defective or damaged, we will cover the return shipping costs.
How long does it take to process a refund?
Once we receive the returned item, we will inspect it and process your refund within a few business days. The exact time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
Can I exchange an item for a different one?
Yes, we offer exchanges for items of equal or lesser value. If you wish to exchange an item, please follow the instructions on our Returns and Exchanges page, and our customer support team will assist you.